Instruction:

1. Login to your account

2. Open the settings menu (upper right corner)

3. In the window that opens, click on the UID (upper left corner)

4. Copy the provider name and number

Refund Conditions:

1. Item is not received – refund is allowed. 

2. Duplicate purchase (a transaction which has been made within 5 minutes of the last transaction for the same item):

- Subscriptions – refund is allowed;

- In-game currency, In-game items – refund is allowed if the purchase has not been redeemed;

- Products – refund is allowed if the purchase has not been shipped;

- Game keys - refund is not allowed.

3. Forgot to deactivate a subscription – refund is not allowed.

4. Problem with the Product – refund is allowed.

In the case of technical problems that have arisen after a cooling-off period, or in the case that you have received an incorrect or faulty Product, you may get a refund in accordance with the legislation of your country.

5. Purchase of in-game currency by mistake – refund is allowed if the purchase has not been redeemed.

6. General statements (such as “not what I thought”, or “I can't use this”):

- Products – refund is allowed;

- Subscriptions, In-game items, Game keys - refund is not allowed.